Standard Hardware Service Contract
Guaranteed in-plant turnaround of 10 business days
Annual contract - 12 month duration
Items covered - all display station components except keyboard, mouse,
monitor(s).
Annual fee - 6% of the display station's list price
Shipping - see below
The above contract covers any component of the display station that
becomes defective by reason of material or workmanship. Jupiter will NOT
be responsible under this service contact for the repair of any component which is
subject to misuse, neglect, alteration, accident, improper installation or repairs
performed by non-Jupiter employees or contractors.
The service contract must be established while the display station
is still under warranty and all extensions must be made while a service contract is in
effect. If the equipment is not covered by warranty or a service contract, then it
must be shipped to Jupiter on a time and materials repair order for verification of proper
operation and possible refurbishment or upgrade, before a service contract can go into
effect.
Shipping Policy
In all cases Customer must obtain RMA* number from
Jupiter Systems and ship unit or module to Jupiter Systems freight prepaid
with the RMA number clearly indicated on the shipping label and on the waybill.
Shipments which arrive without an RMA number will be refused
and returned to the Customer at Customer's expense.
Proper packaging must be used on all return shipments. Customer is liable for any damage
incurred in transit and will be charged if new shipping materials are required for return
shipment.
* See RMA Policy and RMA Request Form
for details on requesting an RMA.
Domestic:
International:
Customer ships unit or module to Jupiter freight prepaid.
Jupiter returns the unit or module to Customer freight collect according
to Customer's shipping instructions.
On ALL international returns Customer is responsible
for any duties, brokers fees or freight charges assessed to Jupiter Systems
All international returns must be marked:
"U.S. manufactured goods being returned for repair."
06-99
Click the link below to apply for a support
contract.
Contracted Support Form